Freedom of Information (FOI) Publication Scheme

The publications are free unless otherwise indicated. Where information is provided at a cost, the charges will be calculated as set out in Class 7 below.

The aim of the Freedom of Information Act 2000 is to provide members of the public with access to information held by public authorities.

You are entitled to certain information in relation to the NHS services we provide under the Freedom of Information Act 2000.

Under the Data Protection Act 2018, you are also entitled to access your own clinical records or any other personal information held about you. See our Privacy Notice for details https://robert-lloyd.co.uk/

If you have any comments about the operation of this publication scheme or how your request for information under it has been dealt with, please contact: David Lloyd – david@robert-lloyd.co.uk

All NHS information at Robert E Lloyd Optometrists is held, retained and/or destroyed in accordance with NHS guidelines. Our commitment to publish information excludes any information which can be withheld under the exemptions set out in the Freedom of Information Act 2000. Where individual Classes are subject to exemptions, the main reasons are the protection of commercial interests and the protection of personal information under the Data Protection Act 2018. This applies to all Classes in the publication scheme. The information on this scheme is grouped into the following categories:

We are a private independent Opticians operating from 310 Heathwood Road, Cardiff, CF14 4HT and 49 High Street, Cowbridge, CF71 7AE. We are registered with the Information Commissioners Office as a Data Controller, registration number ZA139844 and ZA139846.

If you are eligible for a free NHS sight test you can contact Robert E Lloyd Optometrists for your free test. We will also accept NHS vouchers against purchases of glasses and/or contact lenses. To find out if you are eligible for a free eye test and/or NHS vouchers please contact NHS Direct on 0845 4647 or visit www.nhsdirect.nhs.uk. Alternatively, you can contact your local health authority.

If you would like to make an appointment please contact us using the details provided at https://robert-lloyd.co.uk/

Robert E Lloyd Optometrists will currently receive a fee for each NHS sight test performed in the UK.

If you would like further information about the value of the NHS vouchers accepted, and NHS charges, please visit: www.wales.gov.uk 

These charges and voucher values are regularly reviewed by the NHS.

Information in relation to your NHS eye test.

A range of patient leaflets in relation to prices, contact lenses, care for glasses, general contact lenses information and optical healthcare are available from Robert E Lloyd Optometrists.

A copy of our complaints procedure can be obtained from Robert E Lloyd Optometrists. If you have a complaint, we recommend that you first contact the owner.

Details of policies (e.g., Health and Safety and Privacy) can be found on our website https://robert-lloyd.co.uk/ or are available from Robert E Lloyd Optometrists.

Any changes to the publication scheme and any proposed changes or additions to publications already available will be published in this Class.

For the most part, you will only be charged for printed copies of the information required. Some information is available for free, but for others, there may be a charge. The charges will vary according to how the information is made available. The charges are as follows:

Information accessed via the website or provided by e-mail is free of charge except for charges made by your own internet service provider.

Requests for single printed copies are free of charge.

Requests for multiple printed copies or archived copies will attract a charge to cover incidental costs such as photocopying and postage.

These charges will be reviewed regularly and notified to you when you make the request.

Websites

Information Commissioners Office www.ico.org.uk